I had done the trial of Shopify for a dollar a month for 3 months. I canceled the store the same day it charged me. Can I get a refund on that month I was billed for because I closed my store?
Topic summary
- Issue: A merchant on a $1/month for 3 months trial was charged and canceled the store the same day, asking if they can get a refund for that billed month.
- Guidance: A Shopify representative cannot authenticate or access account-specific billing over the public forum. They direct the merchant to log in and contact live support via the Contact Us page, then use the Help Center’s Get Support option to speak with a Support Advisor who can verify ownership and review the charge/refund request.
- Outcome: No refund was issued or confirmed in-thread. Next step is to contact Shopify Support; the question remains unresolved in the forum.
Hey @RishiAdhikary .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate you for the store over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics.
In this case, it would be best to reach out to our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.
Let me know if you have any questions.