Hi,
I forgot to cancel my plan and got billed for $29. Once I saw this, I closed my store. I am a college student and was hoping I could get my $29 back, as my store was only open for 1 hour during that billing cycle.
Thanks.
Hey there, @kittycat
Bo here from Shopify Support!
If an invoice is less than seven days old, then, it is possible for us to issue a refund for the subscription amount. When it comes to time-sensitive account issues such as this you are best off reaching out to Shopify Support directly as we cannot authenticate you as the owner of the account on a public forum. If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to the chat. You can also reach us on Twitter @ShopifySupport or through Facebook here.
I will, however, be reaching out to you directly via email to get this resolved ASAP! Please respond to my email so that we can get this ball rolling.
All the Best,
Bo