Hi,im a customer of one shopify store,i have a payment yet the payment got stuck also have been deducted from my account. Can i get a refund from shopify?
Hi there, @Eeta_Bidin282 !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, you will need to reach out to the store directly about this billing matter. Shopify is the platform that helps these businesses run their stores but we do not have access over their specific transactions. We recommend you reply directly to the order confirmation email or you can revisit their site to look for ways to communicate with this store such as their social media channels.
Moreover, you can also give it some time to see if the transaction on your end fully goes through. This could be a pending transaction that does not get fully posted on your end. I still suggest reaching out to the merchant directly to confirm as they are the ones who can see what is actually happening in this situation.
Let me know how this works out for you.