Can I undo an accidental refund for the wrong item?

Shopify Discussion
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1

I accidentally refunded someone the wrong item. Is there a way to undo this?

2

Hi, @Mystery1

Thanks for posting and welcome to the forums.

Unfortunately, there is no way to cancel a refund once it has been completed. That being said, as you mention you refunded the wrong item and not the wrong price, are you able to adjust the refund amount and product inventory?

For example, if you owe the customer more money, you can simply refund that difference within the order, without selecting a specific product. Then, you can adjust the inventory for the wrongly refunded product in your admin.

However, if the refund amount was too high, there is no way to recover those funds without processing a separate transaction with the customer.