A store owner is locked out of their admin dashboard for floristjin.co.nz despite being the verified owner. Password recovery attempts have failed, and the Help Center chatbot only provides automated responses without connecting to a live support agent.
Suggested solutions from community members:
Status: The issue remains unresolved and awaits response from official Shopify support.
Hello,
I’m the owner of floristjin.co.nz.
My store is live, but I cannot access the admin dashboard.
I tried all password recovery steps and contacted the Help Center, but the chatbot keeps giving automated responses and no real support agent is available.
Please help me restore access. I am the verified owner.
Email: ashakorea5@gmail.com
Thank you,
Jin Warren
Hello @Happyflorist6
I really understand how frustrated it’s because i have encounter this before, but i got it solve by my shopify marketing agency, but you can also try them out.
You can email Shopify and apply for restoring the store, the email address should be support@shopify.com I remember.
You can have a try and see if it works. Thank you!