Please help to access the admin page

Shopify Discussion

Topic summary

A Shopify store owner is locked out of their admin panel for floristjin.co.nz and cannot regain access despite multiple attempts at password reset and contacting support.

Current situation:

  • Owner reports being stuck in automated chatbot loops when seeking help
  • Standard recovery methods (password reset, Help Center) have failed
  • Store remains live but inaccessible to the owner

Suggested solutions:

  • Email Shopify Support directly at support@shopify.com
  • Check for existing authentication codes that might bypass password requirements
  • Send follow-up emails to escalate the issue beyond automated responses

Status: Unresolved. The owner has attempted AI support “100 times” without success and is awaiting human intervention from Shopify’s support team.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hi @ShopifySupport,

My store floristjin.co.nz is live, but I cannot access the admin page at all.

I’ve tried everything — password reset, Help Center, but keep getting stuck in chatbot loops.

Please help me urgently. I am the owner and need admin access.

My email is: ashakorea5@gmail.com

Thaking you in advance

Jin Warren

2

Hi @Happyflorist6

If you still fail to access your Shopify store with all the information and all the methods on your end, it is better for you to report this situation to Shopify Support Team or write an email by sending to support@shopify.com for further support.

You can also check if you have the authentication code existing, and sometimes it can be used to log in after forgetting the password.

3

I did 100 times , just AI reply..

4

I can feel how frustrated you are after trying so many times. Have you contacted Shopify via email meanwhile in this period? You can push them and let them give you the feedback, a kind reminder here.

Hope this issue can be resolved efficiently when Shopify team participate in.