Can Shopify Inbox receive Instagram, Facebook, or TikTok comments or messages?

Shopify Apps

Topic summary

A user wants to centralize customer interactions—including Instagram and TikTok post comments—into Shopify Inbox for easier management.

Current Shopify Inbox capabilities:

  • Natively supports online store chat, Facebook Messenger, and Instagram DMs
  • Does not capture Instagram or TikTok post comments

Recommended solutions:

  • Helpdesk integrations: Tools like Gorgias or Re:amaze can pull Instagram/Facebook comments into a unified inbox, convert them to tickets, and merge with Shopify order data for seamless replies
  • TikTok limitation: Comment support is minimal across platforms; typically requires TikTok Business Center or specialized tools like Sprout Social
  • Workaround: Use Zapier to forward Instagram comments as emails to Shopify Inbox, though this loses native two-way conversation context

Status: The discussion remains open with no native Shopify solution available for social media comments.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,
I’m looking for a way to manage all my customer messages and comments in one place, ideally through Shopify Inbox. For example, if someone comments on one of my Instagram or TikTok posts, I’d like that comment to show up in Shopify Inbox so I can reply from there.

1 Like
2

Hello @JosueOtavalo

Right now Shopify Inbox will pull in chat from your online store, Facebook Messenger, and Instagram DMs, but it doesn’t natively pick up post comments on Instagram or TikTok. If you want every comment and message in one place, you’ll need a helpdesk or social-media management tool that integrates with Shopify.

For example, Gorgias or Re:amaze can connect to Instagram comments (and DMs), Facebook comments, and more. They turn those comments into tickets, merge them with your Shopify order data, and let you reply right from their unified inbox. TikTok comments aren’t widely supported yet, so you’d still handle those through TikTok’s Business Center or a tool like Sprout Social that can tap into the TikTok API.

As a lighter workaround, you can use something like Zapier to watch for new Instagram comments and forward them as emails into your Shopify Inbox email channel—but you lose some of the two-way context that a proper helpdesk brings.