I’m having trouble accessing my Shopify store because I forgot the email address associated with my account.
As a result, I’m unable to make my payment, and my website is currently down.
I also tried using Shopify’s chatbot, but when I type my issue, it just shows the “…” typing indicator and never responds, no matter how long I wait. I haven’t been able to reach Shopify support directly, so I’m looking for guidance on how to recover access to my store or what steps I can take next.
Has anyone experienced a similar situation? Any advice would be greatly appreciated.
I am so sorry you are dealing with this stressful situation. Since you have forgotten your login email, the only way to regain access is through Shopify’s manual account ownership verification process.
The most effective way to bypass the broken chatbot and create a support ticket is to contact @ShopifySupport on X (Twitter). They are very responsive and can help initiate the process for you.
When you make your request, state that you need to start the “store ownership verification process.” To speed things up, provide as much information as possible, such as your store’s .myshopify.com URL, your custom domain, and the last four digits of the credit card used for billing. Please be patient, as this manual security verification can take several business days, but it is the correct path to recover your account.
