Can we merge customers on our platform?

Shopify Discussion
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Is there a way to merge customers yet?

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for some reason, I have customers that have multiple accounts. I have a certain spend threshold, once a customer reaches it. I want to send them a offer. but going back and forth through the spend list is getting annoying

1 Like
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Hi @MrE ,

Completely understand where you’re coming from here! It’s frustrating to have multiple customer accounts and not be able to merge them.

I have customers that have multiple accounts. I have a certain spend threshold, once a customer reaches it. I want to send them a offer. but going back and forth through the spend list is getting annoying

There is no update right now and I can’t offer any timelines, but this is an active feature request which our development team is aware of. Keep an eye out in the Shopify changelog here to see if this comes to fruition.

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You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers.

Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge customers to make sure you maintain quality customer data.

To merge customer profiles:

  1. Search for a duplicate customer in the Customers page of your Shopify admin
  2. Click on the customer’s name and review their customer profile data to identify what data needs to be kept or removed.
  3. Click into one of the duplicate profiles
  4. On the bottom right of the profile you will see a heading called, Customer Data
  5. Click the button in that section that says Merge customer
  6. Search for the customer profile you intend to merge.
  7. Complete the merge steps.

Keep in mind, not every customer profile can be merged. There are some limitations for merging profiles that you can review in the Shopify Help Center.

We know this has taken time, and we appreciate your patience. We are excited to be launching this improvement for you today and look forward to hearing your feedback so we can keep improving your experience maintaining customer data in Shopify.

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To help ensure feedback on the new Merge customers feature isn’t missed we’ve created a single feedback topic, and locked this particular topic.

If you have any feedback to share please post a detailed message in this topic: Merge Customers - Feedback And Questions

Thanks!