Can't edit SEO title or metadescription of any products

Shopify Discussion

Topic summary

A user encounters an error when attempting to save SEO titles or meta descriptions for products. The error message references an invalid “rating” field expecting a stringified JSON object with decimal values for scale_min, scale_max, and value.

Identified Cause:

  • The issue stems from a custom metafield related to product ratings
  • Invalid or missing values in the product rating field prevent saving any product edits

Proposed Solution:

  • Navigate to Settings > Custom Data > Products > Product Rating
  • Click “View invalid values”
  • Add valid rating values (between 1 and 5) for affected products

Alternative Troubleshooting:

  • Clear browser cache
  • Disable browser extensions
  • Try a different browser
  • Check for platform updates or permission issues

The discussion remains open, awaiting confirmation whether the suggested fixes resolved the problem.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I can’t save any edit of the SEO title or description for any of my products without being shown this dumb error message. Can someone please sort this nonsense out. It’s becomming ridiculous, and preventing me from saving any work.

Cactusman07_0-1721374406306.png
Cactusman07_0-1721374406306.png979×119 7.66 KB

2

The error message indicates that there is an issue with the “rating” field of the product. Specifically, it expects a stringified JSON object with fields scale_min, scale_max, and value, all of which should be decimal values. Look for that field and try to fix it, then save the product.

Probably a custom metafield.

1 Like
3

Hi @Cactusman07

The following steps will help you to resolve the issue

  • Navigate to Settings > Custom Data > Products > Product Rating.
  • Click on View invalid values.
  • Add valid values (between 1 and 5) for the product rating.

After the updates, you can upload SEO title or description.

Let us know if you need any further assistance.

4

It sounds frustrating! If you’re unable to save SEO title or description edits, try clearing your cache, disabling browser extensions, or using a different browser. Also, check for any platform updates or permissions issues. If the problem still isn’t resolved, getting assistance from a Shopify expert might help.