Hi there - when looking at reports for the day, I can see the rest of my employees sales but only one employee isn’t listed in the reports. I looked under employee permissions and she has the same permissions as everyone else. When looking at the individual order, I can see this employee listed as the one making the sale, but she still doesn’t show up in reports. Can you help with this?
Topic summary
Issue: Day’s sales reports omit one employee’s results while all others appear. Individual orders correctly show this employee as the staff member who made the sale, but she is not listed in aggregated reports.
Checks performed: Employee permissions were reviewed and match those of other staff. Orders were verified to attribute the sale to her.
Context: “Reports” refers to Shopify sales analytics for the day; “employee permissions” are staff access/role settings that can affect how sales are attributed.
Status: Cause of the discrepancy is unknown. The poster requests help to have the employee’s sales appear in reports. No resolution or next steps are documented; the discussion remains open.