Carrier Calculated Shipping not Showing on Shop Pay or Google Pay

Retired Boards Appdev Store Design
1

Hi Everyone,

Hope someone can help me out here. My app uses the CarrierServices API to dynamically show a specific carrier with Dynamic prices while customers are checking out.

What we’ve noticed is that our shipping option does not show up if a customer uses Shop Pay or Google Pay. The only options that show are fixed rates that the merchant inputted.

Is there any way to solve this?

Thanks,

Aly

1 Like
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Hey @alymoursy

Can you confirm if your checkout has phone_required set as true? It is currently not possible to show app generated shipping rates on accelerated checkouts (Google Pay, Shop Pay, etc) with phone_required set as true.

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Hey @Kevin_A ,

Yes! We figured it out last weekend. Our Shipping option required the customer to add a phone number in case a courier needed to contact them for delivery. We’ve since removed the phone number requirement, and we now show in express checkout.

Thanks for answering!

Aly

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Is this still true (that you have to make “phone_required” set as false) in order for it to work?