I have certain items on my online store that won’t let customers checkout when they require postage, but then when they select pick up it let’s them check out. Can someone please help me? Thanks in advance.
Topic summary
Issue: Certain products cannot be checked out when customers select postage (shipping), but checkout succeeds if they choose local pickup.
Context: Shopify online store; the problem occurs only for items that require shipping.
Observed behavior: Shipping selected → checkout blocked; Pickup selected → checkout allowed.
Information gaps: No error messages, shipping rate settings, product shipping eligibility, locations, or app configurations provided; no screenshots or attachments.
Status: No solutions or actions reported yet; the original poster is requesting help. The discussion remains open with the key question unresolved: what prevents checkout for specific items when shipping is required?