Hi, I’m hoping some clever person can help me. I have recently removed some products and added new ones. The changes are not showing on my website however. I have checked it over and over again and I just can’t get my head around it. I regularly add and remove products and this has never been an issue before.
Hi, @BLBedrooms .
Thank you for reaching out and bringing this to our attention.
I understand that you’ve recently added some new products and the system hasn’t reflected these changes on your website. While it is possible that this issue is caused by a minor delay with the system, there are some factors that we may need to look into. Just to confirm, did you make the new products available to your sales channels?
If you’ve made the products available to your sales channels and the issue continues to persist, then it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
That being said, has the system updated to reflect the changes since the time of this posting?
Hello
Thank you for your response. No the changes have not been updated- they were made on Friday so I don’t think a delay is the issue. Yes the products are available on all sales channels.
I will contact support as advised.
Thank you
Rianna
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