When I originally signed up for Shopify, I used my personal email address to sign in (I didn’t have a business email account set up at that time, was still in the researching stage). After building the main body of the site and deciding Shopify suited my needs, I then officially registered my business in Australia, consequently creating a new business email account for my new domain, and a new business Paypal account (not associated with my personal Paypal account). It wasn’t until I went into Shopify’s settings to set up payments that I realised an email account for Paypal had been automatically reserved using the original email I signed up with, ie. my personal email address. I’ve since changed my primary email in Shopify to my business email (now used to sign in), but on the Paypal Express Checkout screen it is still showing my personal email and there is no option to edit it. I test-clicked the Deactivate button on this screen and got the message ‘Your account details will be saved and can be reactivated at any time.’ I want to double-check before performing this action as I’ve read conflicting information when searching for troubleshooting of this issue. If I Deactivate, then Reactivate, will it just bring me back to the same place (not allowing me to enter a new address), or will it give me the option to add my business email? Any advice would be greatly appreciated.
Topic summary
Issue: Merchant needs to replace a personal email auto-linked to PayPal Express Checkout in Shopify with a new business email, but finds no way to edit it.
Context: Store was created with a personal email during initial setup. After registering the business, the merchant created a business domain email and a separate business PayPal account not tied to the personal PayPal.
Current state: Primary Shopify login email has been updated to the business address, yet the PayPal Express Checkout settings still display the original personal email. The interface offers no edit field.
Action considered: Clicking Deactivate shows a warning that account details will be saved and can be reactivated anytime. The merchant is unsure whether deactivating/reactivating will prompt entry of the new business email or simply restore the original personal email.
Status: No resolution or guidance provided yet. Key question remains whether deactivation/reactivation enables changing the reserved PayPal email within Shopify.