Chargeback

Shopify Discussion
1

Hello,

so Shopify closed my account for no reason.
I had a payment on my funds, like $600.
Shopify said they will not open again my store so i tell to my costumer to open a chargeback to get back the payment. Becuase my store its close, i cannot submit a response for the chargeback.
Shopify its a scammer service! Now my costumer needs to wait like 4 or 5 weeks to get the money back.

2

Hi @pastrykitchen

Since this is an account issue, you will need to reach the Shopify support team directly. If you no longer have access to your account or store, you can reach them out via their Account Support website. Scroll down and click “Chat with us”.