Hello, for some reason the notes have stopped showing on my customers’ orders. I can see that notes have been left on the shopify app on my phone because the notes icon is there, but then when I click onto the order there’s no note, and there’s no note showing on my desktop either. I went on my theme settings to deactivate then reactivate order notes but I still can’t see them. Any help appreciated!
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I’m having the same issue. There is no note there but the note icon is on the orders on the home screen.
I emailed the customers and they said they didn’t actually leave a note. So there’s just a phantom note icon appearing? maybe that’s the same for you!
Any updates on this? I recently started having the same issue. The only changes made was enabling subscriptions. Our customer notes are just disappearing.
Hello @milaone @Chadqberry @Craftshopbantry
are you all talking about the order notes which is added on cart page and when the user places the order it is shown in shopify dashboard ? Can you please confirm if yes i have just resolved that issue that was an issue of ajax
Yes, that is exactly my problem.
Hello @Chadqberry
can i have your store url pls
Just saw your store @Chadqberry on cart page i do not see any section for order notes
Sorry, I had turned them off because I couldn’t see them and didn’t want to
miss anything. I have been trying to turn it back on for you however I
don’t have the option any longer. Once I go into customize the theme and
click on theme settings I don’t have the cart option under there as I’m
supposed to in order to turn back on notes.
Strangely I’m still getting orders that say they have a note but no note
shown.
Go to dashboard >> online store >> click the green button “customize”
from there select “cart” there can you see to turn on the order notes ?
Or can you give store login on email