Checkout Shipping Error when using a PO Box return address

Payments + Shipping & Fulfilment
1

I followed these instructions to set the return address on my shipping labels to my PO Box https://community.shopify.com/c/payments-shipping-and/how-to-change-the-return-address-on-shipping-labels-to-my-po-box/td-p/1337001

I added the rates that I was originally using for my home address to the PO Box.

However, now I can’t get shipping to work at all. When I test an order, the checkout says “This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.” The only thing that has changed is the PO Box address having rates added to it and my home address removed. Can someone help with this?

Thanks

2

Hi, @SwampRyan .

Greetings, I hope your day is going well despite the label issue.

Are you using UPS or DHL as your carrier? If so, these carriers don’t support shipping to PO Boxes. That being said, the customer will still be able to checkout with a PO Box, however you won’t be able to purchase a UPS label for the PO Box and will need to use another carrier such as USPS.

If you’re using USPS, or FedEx, you shouldn’t be experiencing this issue. If so, please reach out to our live advisors who can escalate this to our Shipping team. To reach out live advisors, visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’ You will then be able to select your preferred option.

I hope that helps! In the meantime, I would love to take a look at your store and see what additional support I can provide! When you get a chance, please provide your domain so I can take a peek.