Client

Retired Boards Appdev Customers Discounts And Orders

Topic summary

A store owner reports a customer (a subscriber) saw a 153 JPY charge from Shopify despite no orders on the store and asks what the charge is for.

  • Evidence: An attached screenshot shows the 153 JPY charge (image is central to the report). No corresponding order exists in the merchant’s admin.
  • Community input: One respondent asserts Shopify does not directly charge a merchant’s customers and suggests the customer may have been scammed or there’s a misunderstanding. They strongly recommend contacting Shopify Support via the official help link for verification and investigation.
  • Status/outcome: No confirmation or resolution yet from the original poster. The thread currently has a recommendation to contact Shopify Support and verify the charge; no definitive cause identified.
  • Open questions: Whether the charge is legitimate (e.g., test/verification hold, subscription fee) or fraudulent remains undetermined.
Summarized with AI on January 3. AI used: gpt-5.
1

Hello

I client that subscribe to my Shopify store sent me an image where Shopify took 153yen from them I want to know why and what the money about

IMG-20240311-WA0001.jpg
IMG-20240311-WA0001.jpg1125Ă—592 22.6 KB

And they did not order anything from my knowledge because I have no orders right now

2

Shopify never ask for any kind of money from your clients, I prefer you contact Shopify support on this topic ASAP.

Maybe your client got scammed or trying to scam you so better contact Shopify support

Hopefully, it will help you. If yes then Please don’t forget to hit Like and Mark it as the solution!

1 Like
3

Hey @Pheinx

If I was helpful then please mark my answer as solution

1 Like