Purchase problem

Retired Boards Appdev Customers Discounts And Orders

Topic summary

  • Issue: A test purchase was made on a Shopify site, the buyer’s money was charged, but no sale or order appears in the store’s admin.
  • Symptoms: The buyer did not receive a confirmation email; the store owner sees no corresponding order or sales record.
  • Context: Concerns likely relate to payment processing/payment gateway behavior, as funds left the buyer’s account but the platform did not register the order.
  • Impact: Unclear order status and missing confirmation, raising concern about failed or untracked transactions.
  • Action requested: Assistance in diagnosing and resolving the discrepancy.
  • Status: No responses or resolution yet; key questions remain about payment capture status and order creation in Shopify.
Summarized with AI on December 31. AI used: gpt-5.
1
  • Hello, i have an issue with my site, i told one of my friends to buy something just to see if everything is okay, the money are gone, on my shopify site it doesn’t show me any sales or any orders. He didn t reveive a confirmation email. I don t know what to do. Can anyone help me please ?