Closing a store and cancel billing

Shopify Discussion

Topic summary

Main issue: A merchant wants to close their Shopify store(s) and cancel billing immediately after finding the platform difficult to use and feeling pressured into an expensive plan by an external helper. They’ve already linked a bank account and selected a plan and now want everything cancelled.

Support response: Forum staff cannot action cancellations because the channel is unauthenticated. The merchant must self-cancel using the provided guide link and in-admin steps.

Cancellation steps provided:

  • In Shopify admin: Settings > Plan > Deactivate store.
  • Optionally review “Pause and build” or starting a new store.
  • If proceeding, click Deactivate store, select a reason, continue.
  • Enter account password and click Deactivate now.

Current status and next steps: No cancellation has been executed within the thread. The outcome depends on the merchant completing the deactivation steps. Support invited the merchant to report back if they encounter issues.

Notes: Mentions two inactive stores and a newly opened one; no attachments or code are involved. The “Pause and build” option is highlighted as an alternative before full deactivation.

Summarized with AI on January 30. AI used: gpt-5.
1

Good evening

I have tried this online store thing and find it too difficult to navigate. I have opened 2 stores which is now inactive. I then opened a new one with the email help from Jared at Zenpro. Only to find that he actually want to force me into taking a very expensive plan!!

I am therefor no longer interested in having a shopify online store and would like to close it down, cancel, delete or whatever you call it. I have already linked my bank account to the store, chose a plan etc. I need to have this cancelled as well.

Please can this be actioned as soon as possible and with immediate effect.

Kind regards
Shirley van Tonder.

2

Hi there, @Nicheriffic . Thanks for reaching out to the Shopify Community with your store closure request. It’s nice to meet you!

As the Forums are an unauthenticated support channel, we’re unable to action this request to cancel your store. However, you can cancel your store yourself by using the steps outlined in this document here. You can also refer to the below steps:

  1. From your Shopify admin, go to Settings > Plan.

  2. Click Deactivate store.

  3. If applicable, review the options to switch to the Pause and build plan, or start a new store.

  4. If you still want to deactivate, then click Deactivate store.

  5. Select a reason for the deactivation, and then click Continue.

  6. Enter your password, and then click Deactivate now.

Let me know if you have any issues actioning this. I’ll keep my eyes peeled for your reply!