Our website was working properly for a year or more and everything was fine.
One of our customer told that when they click the menu and try to open subpages which are our collections a blank page start coming . you may find the picture what is look like : https://prnt.sc/p2_IANIp2lvm
at home page the collections works fine but not when call them like
https://ourwebsite.com/collections/test-collection
is there any possible answer to save our day ?
HI @Kampguru
I saw that there is something that is undefined in the widget.js file of yours because I cannot access your code, you can read the following article and fix it accordingly.
https://bobbyhadz.com/blog/javascript-cannot-destructure-property-of-undefined
Or maybe the JS code of a certain app on your store affects the render/loaded part of this collection, which leads to not being able to read all the products.
I hope that it can help you to solve your issue.
Hi, @Kampguru
I understand you are seeing some issues on certain collection pages where the page itself does not load. I also see that @BSS-Commerce has highlighted some code that may be impacting this, thanks for that!
It is very likely that either a page builder app or an app that manages the page itself in some way is causing this issue. Do you use any such app at all? In these cases, the developers of those apps or indeed, the theme itself, can look into this for you.
Can you also let me know the name of the theme being used here also?
Are you also certain that this page has been working continuously throughout the year without issue or was it possible that this error went unnoticed by yourself?
If this is a time-sensitive issue, I can highly recommend hiring a Shopify Expert who can work with you on this issue and resolve it for you. You can hire someone from the Experts Marketplace here.
Do let me know if you have any questions or concerns moving forward, I am happy to help.
Hi Rein,
The template we use is called Wokiee-Multipurpose-Shopify-Theme. So far everything was good and we had nothing with the page . Is it somehow an update or any reason can cause this ?
Dear @Rein and @BSS-Commerce
I think both of you right but our issue cause of the widget called “Searchanise Search and Filter”. Previous developer used this widget to handle collections page with better look for filters I suppose and seems the subscription has been ended and page has been suspended instead of disabling the widget itself.
I comment widget from collections.liquid and voila! Shopify handled the rest for me.
Thanks both of your for sparing time to help us.
Best regards,
Kampguru
Hi @Kampguru , Julia from the Searchanise team is here.
I’m happy to know you figured it out. Unfortunately, if your Filters on Collections functionality is added through the code, it can’t be disabled automatically after your subscription ends / you delete the app. However, you can always contact our support team via Help Center form if you face any issues with your collections, we will be happy to help!
