contact form via liquid: certain mails missing

Shopify Discussion

Topic summary

A Shopify store (steyler-klosterladen.eu) is experiencing issues with a cancellation form built using Liquid’s {% form 'contact' %} template.

The Problem:

  • Customers report submitting the form but the store receives no emails
  • Form testing by the store owner works correctly
  • No backend logging exists to verify submissions
  • Spam folders have been checked

Current Status:

  • The form code appears standard with basic contact form implementation
  • A developer has offered to investigate by requesting access to the store’s code
  • The issue remains unresolved and under investigation

The discussion is ongoing, with the store owner having shared the form URL and code snippet for troubleshooting assistance.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hi,
we (steyler-klosterladen.eu) have a simple cancellation form built with {% form ‘contact’ %}. Now we get complaints by customers, who claim that they have filled in the form but we did not receive any mails. When we test the form, everything works. As there is no backend logging of submitted forms, we cannot verify those complaints. And yes, we checked the spam folder.

Ernst

2

Hi there

I checked the form and I need to have access to your code to check what is the main issue,

grant me access to briskcodeio@gmail.com or send me the request code.

brisk_code_0-1738252124156.png
brisk_code_0-1738252124156.png1061×987 98.4 KB

3

Thank you for your reply.

The form in question is https://steyler-klosterladen.eu/pages/kuendigung

And the code is quite standard:


            {% form 'contact' %}           
              
               
                                 
                  

                          

                            
                            
                          
                
                  

                    

*{{ 'general.forms.required_field' | t }}

                    
                  

              

               
              {% if form.posted_successfully? %}
                

Vielen Dank, Ihre Kündigung ist bei uns eingegangen. Wir melden uns in Kürze bei Ihnen.

              {% endif %}
{% endform %}

Best
Ernst