Couldn’t cancel 14-day trial and Shopify took my money

Hi, I used Shopify’s 14-day trial for my new business, in which the trial ends tomorrow, but shopify took out the money for it today. Before this, I decided that I wasn’t going to do my business anymore and I was going to cancel it today. I put my password in wrong so many times and it told me to try again later, so then I had to wait to cancel my trial. But then Shopify took my money before I could cancel it, and I was wondering if I can get a refund for something I was going to cancel anyway.

Hi @Anaya123

You should contact the Support team directly and discuss the refund and assistance. You could refer to this link to reach out to them through email or live chat.

I hope this helps.

All the best.