Main issue: Customer-uploaded images collected via Liquid line item properties no longer appear on new orders. Previously visible thumbnails/links on the order screen are now missing, despite no code changes.
Context: Used for customers to upload pet photos. Problem occurs across devices, suggesting it’s not a local browser issue. Uncertainty about where uploaded files are stored; concern about possible Shopify form processing changes or storage limits.
Troubleshooting so far: A responder asked whether the uploads appear in Store > Files. They tested the shared code and were able to upload and download an image successfully, indicating the code can work as expected.
Latest guidance: Suspected issue specific to the affected order(s) or Shopify processing at the time. Recommended actions: (1) Check if the image is present in Store > Files. (2) Ask the customer to re-upload/submit another photo. (3) Re-test the form to confirm consistent behavior. (4) If still failing, contact Shopify Support.
Status: Unresolved. Cause not yet identified; could be order-specific or a platform-side issue. Screenshots are central to illustrating the before/after behavior.
I prepared a great liquid code to collect images from my customers. With these codes, I could get customer images and display them on my order screen. Even though I didn’t make any changes, I no longer saw the images in my new orders. Can we please find out what the problem is? Has the way Shopify processes forms changed?
This is how it used to appear. (Before)
This is after,
I won’t be able to see or download the images anymore, but I didn’t even touch anything.
Can someone please help me?
They were sending me photos of their pets. I achieved this with line item properties. The code was working great so far, but even though I haven’t touched anything, I can no longer see or download images in sent orders. I don’t know if there is some kind of memory filling available. I have no information about which server the uploaded images are collected on.
It looks the same when I look at it on my phone. I think this problem is not related to my personal browser or computer, but to where the images are stored. How do I find out where these files are stored? This is a special liquid code. If I send you my code, would you check it?
Here is my code
I just tried the code you shared @uurokan , and I got the desired result you had. I can also download it.
There must be an issue with Shopify when the customer placed their order. Try contacting your customer and request for another photo.
