Hey, so recently i got a buyer on my site. He buys every day already for one week straight, but now im getting scared if he will chargeback all orders. Since i sell virtual items i dont get alot of chances. I had a previous chargeback, provided proof of delivery, customer chat and confirmation and still did not win the case. His orders are 750$ total already. What should i do?
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If the order is marked as high risk, you’re basically taking a gamble. You should at least try to verify the customer over the phone or mail out a verification letter before proceeding to process any more orders.
Unfortunate for you, it’s very difficult to fight chargebacks for digital orders because most chargeback cases require at least a history of physical shipping. This is where you should start investing in a fraud prevention system like Beacon to help you verify customers.
I hope this helps.