Dawn Theme: Page scrolls up to top after product page finished loading

Store Design
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1

Hi, there’s a really annoying behavior on mobile devices. When openings the product page the user starts scrolling down, but after the page finished loading, somehow the page automatically scrolls back up to the top. I recorded a video to demonstrate this. Do you have any idea how to stop this behavior?

Video: https://drive.google.com/file/d/1oy8tpNCh45UhFxqGBO1FNtlTpKFxRDg3/view?usp=sharing

Alternatively would it be possible to prevent scrolling until the page is fully loaded?

2

Edited my post: This happens on mobile phones. Added the video.

3

This is Noah from PageFly - Shopify Page Builder App

Hi @NATGYM This is caused by the theme’s mechanism. You need to contact theme support for assistance with this issue.

Thank you so much.

Best regards,

Noah | PageFly

4

Thank you. Would be great to know what mechanism this is. Or how would I best contact the support for the Dawn theme?

5

Hi @NATGYM please follow guide here, this help you find support theme:
https://help.shopify.com/en/manual/online-store/themes/theme-support#additional-resources

Thank you!

6

I found the cause of the issue: It’s the Shopify Inbox App causing this issue. When I deactivate the app, the page won’t scroll up after loading.