Ive made this new account to communicate on here, but i was locked out of my account. The two-step authentication worked before but now it isn’t letting me in and cant get my own money. I NEED TO DELETE S h o p i f y BUT I CANT GET IN PLEASE HELP!!!
Topic summary
Issue: A user is locked out of their Shopify account after 2-step authentication (2FA) stopped working. They urgently want to delete their Shopify account but cannot log in and report they can’t access their funds.
Latest guidance: Another participant suggests using recovery codes generated when 2FA was enabled, advising the user to check their email or downloads for those codes.
Notes: 2FA requires a second verification step; recovery codes serve as backup access codes.
Status: Unresolved; no confirmation that recovery codes were found or that access was restored.
Hi @anANGRYuser
You can try to use your recovery codes. Try to check your email or download folders for your recovery codes. These codes are automatically generated when you turned on your 2 step authentication.