Hi, I re-uploaded the same product twice so I deleted one version. Someone bought that product, but they ordered the version I had deleted. I can’t fulfill the order if it’s deleted on my store. How should I fix this?
@Arletteyp thanks for posting here.
Certainly! Here’s a concise version:
Recreate Deleted Variant: Immediately recreate the deleted product variant exactly as it was before.
Confirm Order Details: Review the order to ensure you recreate the variant correctly, including any specific options chosen by the customer.
Assign Inventory: Update the inventory levels for the recreated variant to match what was available when the order was placed.
Fulfill Order: Once the variant is recreated, fulfill the order as usual through Shopify. The system will adjust inventory automatically.
Prevent Future Issues: Double-check before deleting any product variants to avoid similar situations in the future.
Following these steps will help you quickly resolve the issue and fulfill the customer’s order without delay.
Hi so after I’ve republished it I just create an a new order with the
customers original info? Will it cancel the existing one, or affect it in
any way?
@Arletteyp i think old order will still there until you not do anything.
Have you tried to edit that order and replace a deleted product with a new one?
Hi,
Hope this will help
Adjust Inventory and Notify the Customer
After that Fulfill the New Order