The store newliters.de accepted my payment through your system. After receiving payment a week ago, there is no information about my order or shipping.
It is impossible to contact the store:
e-mail is not working
they don’t answer the phone
instagram does not respond
facebook doesn’t respond
all social networks with zero activity for the last year.
You would recommend waiting a little longer and then contacting the bank. The bank will not return a payment that has been processed for a long time.
But the site newliters.de will continue to accept orders from trusting customers. After all, you give them the opportunity to continue their business.
I understand that you will not return the money, but you can put the store on the stop list or stop their work altogether after checking the information from me. My order was created on october 12, order number 1061.
It sounds like you’re referring to an order you made with a store online.
Shopify is an ecommerce software merchants around the world use to build stores for their own independent businesses.
We do not handle shipping or orders for these stores ourselves here in Shopify at all.
We would first advise you to try to contact the store you have ordered from, using some of the methods you have already mentioned trying here.
In addition to these I’d recommend you try replying to any confirmation sent to you by the store you ordered from.
If the store you purchased from is not working with you to resolve any issue and 30 days or more have passed you can next contact the payment method (PayPal, card issuer, etc) to let them know what has happened with this transaction.
They will be able to discuss any options for disputing your payment with you as necessary.
I wrote in my text that the store indicates a non-working email, does not answer the phone, does not answer on Instagram, does not answer on Facebook. And you are hesitant to contact the seller and resolve the issue. You probably did not read my message and sent me a template response text.
I want to contact the seller, please give me this opportunity if you have one.
I sent the money, you helped the seller get it. I did not receive the goods, I cannot in any way contact the seller who provided false information. You advise me to resolve the issue with him.
My bank can only cancel a payment within 10 seconds after pressing the “pay” button. You advise me to contact the bank in 30 days.
I was trying to respond to an email generated automatically by the store after my order. This is what came back to me.
Error icon Address not found The message was not delivered because the info@newliters.com address was not found or does not accept incoming messages.
Remote server response: 550 5.7.1 Recipient address rejected: User unknown in local recipient table
