I have a Shopify domain, but bought an email address through Namecheap to be more professional when emailing customers. One, I don’t see where I choose an email address anywhere in what I bought from Namecheap. Two, I’ve searched for days on how to do MX TXT DNS Settings in Shopify, which I don’t understand at all. I copy and pasted what I got from Namecheap into the DNS thing but nothing’s changed in Namecheap. How can I get help setting this up?
For question 1, you’ll need to reach out to Namecheap for further assistance as they’ll be able to guide you further on the features they provide.
For question 2, Did you buy a domain through Shopify? If yes, then you can edit your DNS records by going to Online Store/Domains, click on your purchased domain, then “edit DNS records” - Our help document here provides more detailed steps on how to access your DNS records. Note: You can not edit the DNS records for your “.myshopify.com” domain - You will need to purchase a domain if you’re trying to edit this domain.
DNS changes can take up to 24 hours to take effect. You may also need to disable the password (Online Store/Preferences) if you have your password page enabled in order to verify the settings with NameCheap.