Do I need to cancel my apps after closing my store?

Shopify Apps

Topic summary

A user closed their Shopify store and is uncertain whether installed apps will automatically cancel or require manual cancellation. They specifically want to avoid upcoming charges from Spocket, which is set to renew in January.

Response from Spocket:

  • A team representative directed the user to contact support@spocket.co to properly process subscription cancellation and account changes.

Additional concern raised:

  • Another participant reported an unauthorized charge from Spocket and is requesting an immediate refund.

Status: The original question about automatic app cancellation remains unanswered. Users appear to need manual intervention to cancel app subscriptions when closing their stores.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

I have canceled my store and need to know if all my apps will automatically be canceled or if I need to do that myself. I don’t want any more charges as Spocket is due to renew in January. I appreciate a quick response.
thank you. Andrea

2

Hi Andrea,

John here from Spocket. Lets make sure any account / subscription changes are processed properly as per your request. Please reach out to support@spocket.co and we’ll gladly assist you with any changes you’d like to request.

We’ll look forward to helping you!

Thanks!

John and The Spocket Team

3

“Spocket charged my account without my permission, which is extremely irresponsible and unprofessional. I did not authorize this payment, and I demand an immediate refund of my money.

4

Hi @Ad44 As you have canceled your Shopify store, this action generally stops your Shopify subscription charges at the end of the current billing cycle.

Regarding your apps, the situation depends on how they are billed:

  • Apps Billed Natively Through Shopify: If the app charges appear directly on your Shopify invoices, then closing your store should automatically cancel these subscriptions, and you will not be charged further after your store’s final billing cycle concludes.
  • Apps Billed Externally: Some third-party apps manage their billing directly with you, outside of the Shopify invoice system. For these apps, you must cancel them individually to ensure you are not charged.

If you are concerned about Spocket, because you know its renewal date, it is best to manually cancel the Spocket subscription through their dedicated portal or settings to guarantee no charge occurs in January.

To be completely certain you avoid all future charges, the most direct and professional approach, similar to documentation standards, is to manually confirm the cancellation of all third-party app subscriptions, especially Spocket, even if you have already canceled the main Shopify store account.

Hope this helps :blush: