Do not shop on this website they are scammers D’glamour city

Store Feedback

Topic summary

A customer reports being scammed by D’glamour city after their $100 order was never shipped. The merchant became unresponsive and blocked them.

A Shopify support representative clarified that:

  • Shopify is a platform provider, not the store operator
  • They cannot directly check order status or verify if the store uses their platform
  • They don’t manage individual store shipping or sales

Recommended next steps for the customer:

  • File a dispute with their bank/credit card company to recover funds
  • Banks have built-in security measures and are the best resource for chargebacks
  • When a complaint is filed, Shopify’s team will conduct an internal review if the store operates on their platform

The issue remains unresolved, with the customer directed to pursue resolution through their financial institution rather than through Shopify directly.

Summarized with AI on November 19. AI used: claude-sonnet-4-5-20250929.
1

Never shipped order not responsive and blocked me! Scammed for $100!! Do not order from D’glamour city not a real business!

2

Hey, @Kee3 !

Thanks for getting in touch with us here, and I am sorry to learn that you did not receive your order.

For some context, we are a platform that anyone can use to create their own online store, which means, we provide the merchants with the tools they need to sell successfully online. Shopify exists as a Software that stores can run on to sell their products, however we don’t run the stores themselves. This means I am unable to check the status of orders, or verify if that store is using our platform, nor do we manage the shipping or the sales for their stores.

With that being said, there are some steps you can take yourself in order to resolve this. Please take a look at our buyer FAQ guide here for best next steps.

You mentioned you tried reaching out to the store, and they haven’t gotten back to you in a timely manner, your next steps would be to file a complaint with your bank disputing the charge. Your bank has built-in security measures to protect you and – if you have attempted to make contact with the merchant and haven’t heard back – the bank would be able to help you decide on next steps. They are the best resource at getting your money back and when you submit a complaint with the bank it will flag our team to do an internal review if the shop is on the Shopify Platform.

Let me know if you have any other questions!

1 Like