Does a Fraud App cancel high risk orders before or after a new order webhook triggers?

Shopify Discussion
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1

I want to implement a Fraud APP to cancel high risk orders, but I can’t find a good answer to my question. Perhaps someone can help.

We have a webhook in place to pass new orders to our corporate fulfillment system that is outside of Shopify.

Do these Fraud APPs cancel the order before or after Shopify’s new order webhook triggers?

Thanks in advance for the help!

2

hi @R_Reno

I’m assuming you are referring to Shopify’s fraud analysis. Medium and High-risk orders.

For most fraud apps, the fraud analysis happens when an order is placed which is the same time the webhook is triggered. I don’t know how your fulfillment system works, but you can utilize the manual payment captured method in which only orders that pass the fraud check, the payment is captured, and then get sent for fulfillment.

3

Thanks. We process far too many orders to capture payments manually.

We are using the Shopify API to pass the order information.

4

Proper fraud apps usually capture the payment automatically for you.