I have been using an webhook for many years with no issue. I changed our Shopify email yesterday, and all of a sudden the webhook isn’t working. Are these things connected? Does anyone know what could have caused this issue?
Topic summary
Webhook stopped functioning immediately after the store’s Shopify email was changed; the poster asks if these events are related and what might have caused it.
Webhooks send Shopify event notifications to an external URL. They are typically tied to the app or admin account that created them.
Proposed causes:
- The webhook may have been created under the admin user account whose email was changed, potentially affecting its association.
- If a private app powers the webhook, that app might be associated with the modified email/account.
Actionable checks suggested:
- Confirm which admin user (Shopify staff account) originally created/owns the webhook and whether the email change altered that linkage.
- If using a private app, verify whether the app’s ownership/association is tied to the changed email and remains active.
Outcome: No resolution yet; the thread currently offers hypotheses and suggests account/app association checks. Discussion remains open with unanswered questions about the exact linkage between the email change and webhook failure.
Could be that the admin user you created the webhook with was associated with the email you modified. Maybe check that? Or maybe if you’re using a private app, the private app you created to use with the webhook might have been associated with the email.