domains couldn't be connected because the stores are frozen.

Shopify Discussion
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how to resolve this - domain couldn’t be connected because the stores are frozen.

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Hi @SHSUFD ,

It seems like your store is currently frozen, which is why the domain couldn’t be connected. When a store is “frozen,” it usually means that the subscription has expired or payment for the plan is overdue. Here’s how you can resolve this issue:

  1. Log into your Shopify account: Go to Shopify login and sign in to your account.

  2. Check your billing status: Once logged in, go to the “Settings” > “Billing” section. Look for any outstanding invoices or payments that need to be cleared.

  3. Pay any overdue balance: If there’s an overdue payment, settle it to reactivate your store. You can update your payment method if necessary.

  4. Reactivate your plan: If your subscription has lapsed, you might need to choose a plan again to reactivate the store.

  5. Connect the domain again: Once your store is active, try reconnecting your domain by following these steps:

    • Go to “Settings” > “Domains” in your Shopify admin.
    • Follow the prompts to add and connect your domain.

If you’ve already tried these steps and the issue persists, I’d recommend reaching out to Shopify Support. They’ll be able to check your account status and assist further.

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Thanks!