Hi, We have an issue with our quantities doubling when adding to cart, e.g., quantity orders of 3 = 6 in cart. This happens randomly when shopping via a collection (list), not an individual product page. The error occurs on users with iPads and Surface Pros using Chrome and Safari browsers.
Topic summary
A Shopify store experienced a bug where product quantities were doubling when added to cart (e.g., selecting 3 items resulted in 6 in the cart).
Key Details:
- The issue occurred randomly when shopping via collection pages, not individual product pages
- Affected users on iPads and Surface Pros using Chrome and Safari browsers
Resolution:
- The root cause was identified as a JavaScript bug that was triggering the add-to-cart event twice
- The issue has been resolved
The original poster thanked community members who offered to help investigate by requesting the store URL for testing.
Hi @JP365
Can you share your store URL and password if you have? So I can have a simple check on your store
Hi @JP365
Please share store URL so that I can check and guide you better
There was a bug in the javascript files which was triggering the event (add to cart) twice. this has been resolved, and thank you for your interest in assisting us.