Drop down menus not working on mobile phones

Shopify Discussion

Topic summary

Mobile drop-downs work on desktop but fail on phones: tapping the Jewellery arrow navigates to the main Jewellery collection rather than expanding subcategories (necklaces, earrings, rings).

Key details:

  • URLs shared: bluecoatdisplaycentreshop.com (shop area) and bluecoatdisplaycentre.com (main site). The issue is within the shop area on mobile.
  • The hamburger menu (mobile menu icon) functions correctly; the helper notes no drop-down in the main navigation, suggesting the problem is specific to collection/category navigation.

Evidence:

  • Multiple screenshots were provided and are central to understanding the mobile behavior.

Actions taken:

  • Helper requested the store URL, screenshots, and potentially access to investigate precisely.
  • User clarified the exact path and provided additional screenshots showing expected desktop behavior versus mobile.
  • User asked for step-by-step instructions to resolve.

Current status:

  • No fix or concrete guidance has been posted yet.
  • Issue remains open, pending further investigation or access and instructions from the helper.
Summarized with AI on January 3. AI used: gpt-5.
1

Hi the drop down menus on our wesbite are working fine on a pc or mac but don’t work on any mobile phone devices.

Does anyone have any suggestions as to why?

Thanks

2

Hi @bluecoatdisplay

can you please share the store url. So that i can look into it and give you best solution.

Thanks

3

Hi thank you for your reply.

Our URL is Bluecoat Display Centre (bluecoatdisplaycentreshop.com)

Thanks

4

Hi [email removed]Liqiud_xPert_SJ

Just wondered if yuo had managed to take a look at our issue with drop down menus not working on mobile phones?

Our URL is https://bluecoatdisplaycentre.com/

Thanks for your help.

5

Ok sure

6

Thanks so much :+1:

1 Like
7

@bluecoatdisplay

can you please explain which dropdown menu because the hamburger menu is working fine on mobile and there is no dropdown menu in the main navigation which you need if you can share a screenshot that would be great for me to understand your issue.

thanks

8

Screenshot 2024-03-05 at 11.11.27.png
Screenshot 2024-03-05 at 11.11.27.png884×1872 212 KB

Screenshot 2024-03-05 at 11.11.12.png
Screenshot 2024-03-05 at 11.11.12.png954×1872 118 KB

9

Hi, so on a mobile there’s a menu for jewellery but when you click on the arrow it just takes you into the main jewellery list and doesn’t give you the option to choose, necklaces, earrings, rings etc.

Thanks

Kate

10

are you talking about these menu items i am not able to see what you are reffering? if this is the issue i need access so that i can look into it exactly

2024-03-05 16_55_16-Bluecoat Display Centre - A nationally and internationally recognised contempora.png
2024-03-05 16_55_16-Bluecoat Display Centre - A nationally and internationally recognised contempora.png1202×235 201 KB

2024-03-05 16_55_08-Bluecoat Display Centre - A nationally and internationally recognised contempora.png
2024-03-05 16_55_08-Bluecoat Display Centre - A nationally and internationally recognised contempora.png381×554 18.2 KB

11

Hi, sorry no it’s within the shop area. So you would need to follow this link- https://bluecoatdisplaycentreshop.com/

it should look like the attached screen shot i’ve taken from the computer screen

Thanks for your help!

Screenshot 2024-03-05 at 12.26.51.png
Screenshot 2024-03-05 at 12.26.51.png3110×1900 538 KB

12

Hi would there be any chance of you giving us the instructions?

Thanks