Email Issue

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Topic summary

A user is experiencing an issue where email template edits appear correctly in Shopify’s ‘Send test email’ feature but don’t show up in actual triggered emails (like order confirmations) from their password-protected, pre-launch store.

Suggested troubleshooting steps:

  • Verify all templates are updated in Settings > Notifications and changes are saved for the specific email type being triggered
  • Clear browser cache to eliminate cached template versions
  • Place a real test order with a low-priced product to confirm the updated template works
  • Check if third-party apps are overriding the custom email templates

The issue likely stems from Shopify using separate email templates for test versus actual triggered emails. The discussion remains open pending confirmation whether these solutions resolved the problem.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

My Shopify store is currently password-protected and hasn’t gone live yet. I’ve been editing the email templates, and when I use the ‘Send test email’ feature, the changes I made show up correctly. However, when a real email is triggered, such as through a test order, the changes don’t appear. I’m trying to figure out why the edits show up in test emails but not in the actual ones being sent

2

Hi @AL3DStudio

The issue occurs because Shopify uses separate email templates for different scenarios. Here’s how to fix it:

1-Ensure All Templates Are Updated:

  • Go to Settings > Notifications in your Shopify admin.
  • Open the specific email template you edited.
  • Confirm that the changes are saved for the actual email being triggered (e.g., Order Confirmation, Shipping Confirmation).

2-Clear Browser Cache:

  • Sometimes, cached versions may cause discrepancies. Clear your browser cache and re-check the template.

3-Test with a Live Order:

  • Place a real test order using a low-priced product to confirm that the updated email template works correctly.

4-Check Third-Party Apps:

  • If you’re using apps that modify email notifications, ensure they don’t override your templates.

If you have other questions, feel free to ask me.

Best regards,
Daisy