Email scam

Português do Brasil Discussões Tudo sobre a Shopify

Topic summary

A store owner received suspicious emails claiming their Shopify store has critical issues, including malware errors affecting the robots.txt file and alleged violations of Shopify’s Terms of Service.

Red flags indicating this is a scam:

  • The email contains garbled, reversed text and unusual formatting
  • Uses a generic Gmail address (preciousecommerce041@gmail.com) instead of official Shopify domains
  • Creates urgency by threatening store shutdown
  • Requests a reply with the word “HELP” to proceed

Current status: The discussion remains open with the store owner seeking confirmation whether these emails are legitimate or fraudulent. No resolution has been provided yet, though the formatting and sender details strongly suggest this is a phishing attempt rather than official Shopify communication.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

I’ve been received some emails from shopify saying that my shop would be shutdown or is someting wrong with her.

I wanna know If ia Scam or legit, One of those emails IS:

Dear Store Owner,

We’ve identified critical issues with your Shopify store, including malware errors that have severely compromised your robots.txt file. These issues violate Shopify’s Terms of Service (TOS), posing potential risks to your store’s functionality and security.

Immediate attention is required to prevent any further impact on your store. To address this, please reply to this email with the word :

“HELP.”

Case Code #22045

Our support team will assist you in resolving these issues promptly and restoring your store’s compliance.

preciousecommerce041@ g M a i l . C o m