Email

Shopify Discussion

Topic summary

A user is asking about email sender addresses for customer order notifications in Shopify. They want to know if customers will see emails coming from their custom domain (info@mysite.com) or their Gmail address.

Current Understanding:

  • Free email forwarding allows customers to send emails TO info@mysite.com (which forwards to Gmail)
  • Uncertain if outgoing order emails will display the custom domain address

Response Provided:

  • By default, Shopify shows a generic sender or the connected Gmail address
  • To display info@mysite.com as the sender, requires:
    • Custom domain setup
    • Email service subscription
    • Proper SPF/DKIM authentication configuration

The discussion confirms that achieving custom sender addresses for outbound emails requires paid email service integration, not just basic forwarding.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hello,

About email and email forwarding, would the customers receive order emails from me as info@mysite.com or my gmail email would appear instead? cause i have read that i would have to subscribe to an email service to have that and the only free thing i can have is customers being able to send emails to me at info@mysite.com (which forwards it to my gmail)?

2

Hi @Curinom ,
Well Shopify will show something like generic sender or ur gmail… If you didn’t custom domain with SPF/DKIM via email service to show info@mysite.com as sender…