I’ve been creating an “enter using password” page for my new drop coming up. The icon in the top right corner that says “enter using password” was previously there but has now disappeared. I’ve got no idea how to get it back and I’ve contacted Shopify support and they can’t help…
Hi,
the link is www.spoilershelf.co.uk
the page it takes you to is the area I need the enter password icon
Hi @Benniethegun ,
Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.
I understand your concern about the missing ‘enter using password’ button. This is actually normal behavior - since you’ve already entered the password before, your browser remembers this and won’t show the password prompt again.
To see the password page again, you can try:
- Opening your store in an incognito/private browser window
- Using a different browser
This way you can verify that your password protection is still working as intended for new visitors to your store.
Let me know if you need any further assistance!
