Error 500 - Unexpected system error

Hi,

I’m trying to request the “Protected customer data access” for my app (“isendu”) to be compliant with the 2022-10 API, but when I click the Save button in the form about the “Data protection details”, it starts an infinite loading as I’m getting error 500 from the graphql call (actually, the status code is 200, but the underneath message says “500 - Unexpected system error”).

See the images for more details.

What’s wrong?

Thank you

isendu dev

Hi @isendu-dev :waving_hand:

Please contact partner support here with your authenticated partner account so that the team can take a closer look at this error on your partner dashboard.

Hi,

I’ve already done it, and they told me:
“…This error doesn’t often last longer than a day. If it does, and you have cleared your devices cache/cookies and attempted this on an incognito window please post in the Shopify APIs and SDKs forum so that our developers can investigate…”

I’ve done everything as described, but the problem still remains (I started to try on Nov 18th), so this is why I’m here.