Issue: Repeated Error 500 (HTTP 500 Internal Server Error) when accessing Shopify Admin. User can log in, but an error page appears immediately. Shopify Help Center is also not responding.
Troubleshooting done:
Observations: The problem persists across devices and sessions, suggesting a server-side issue. Shopify’s public Status Page reports no incidents (“everything is fine”), creating a discrepancy with the user’s experience.
Request: Looking for alternative ways to contact Shopify Support given Help Center is unresponsive.
State: No resolution or official guidance presented in the thread. Key question remains open: how to reach Shopify when the Help Center is down and the Status Page shows no issues.
Getting error 500 on Admin. I can login, but the error page comes up immediately. Shopify Help Center is not responding either.
I already tried clearing the cache, restarting the browser and computer, and logging in on a different device. Also tried incognito mode. So, the problem is on Shopify’s end, but I have no way to contact them. The Status Page says everything is fine.
Is there any way I can contact Shopify?
Hello!
Since an Error 500 is a server-side failure on their end, your best bet is to bypass the standard Help Center loop by using the Shopify Login Issue Form, which doesn’t require a store login to access support. Simultaneously, reach out to @ShopifySupport on X (Twitter) or via Facebook DM; their social media teams often respond faster during “silent” outages when the Status Page hasn’t updated yet. If those fail, you can try emailing support@shopify.com directly, though this is typically the slowest route.