Error: Cannot find variant is displaying seemingly on all products added from DSers

Product Development & Sourcing

Topic summary

A Shopify store owner is encountering a “Cannot find variant” error when customers attempt to add products to their cart. This issue affects all products imported from DSers, despite inventory showing available stock.

Current Status:

  • The problem occurs specifically on the ADD TO CART button
  • A product link has been shared as an example (baby carrier product)
  • Inventory levels appear correct in the backend

Next Steps:

  • A support representative has requested screenshots from both DSers and Shopify’s Products section
  • Specific focus needed on the variant setup within Shopify’s product editor
  • The issue likely relates to variant configuration or mapping between DSers and Shopify

Resolution Status: Ongoing - awaiting diagnostic information to identify the root cause of the variant mismatch.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I imported several products from DSers for my shopify store. For some reason, the error: Cannot find variant is returned when I click the ADD TO CART button. The inventory shows that there are several product available. Any ideas on why this is happening? Here’s a link to one specific product:

https://449xzcmtsc8xj0ro-79478128940.shopifypreview.com/products/newborn-ergonomic-baby-carrier-backpack-infant-baby-hipseat-carrier-front-facing-ergonomic-kangaroo-baby-wrap-sling-travel?variant=50700357108012

Thanks,

Kim

2

Hi Kim,

Could you kindly share a screenshot of the products you’ve uploaded from DSers to Shopify, both from the DSers app and your Shopify Products section. It would also be helpful if you could provide a screenshot of one specific product (inside the product editor in Shopify) so I can take a closer look at the variants setup.

Once I have a better view, I’ll be able to guide you more accurately!

Looking forward to your reply.

Best,
Jibran khan