I am trying to connect my Etsy store to my Shopify account for the first time. When I go to the page where you connect to marketplaces, hit the “Connect” button for Etsy. It takes me to a page with the error message: An error has occurred - try again in a few minutes. I have tried again on several devices over a period of days and it’s not changing.
Topic summary
Connection to Etsy via Shopify’s Marketplace Connect app fails with a persistent error message (“An error has occurred - try again in a few minutes”) when clicking Connect. The issue persists across multiple devices and over several days.
Another merchant reports the same problem and asks if a resolution was found, indicating the issue may be broader than a single account or device.
A Shopify staff member advises contacting the Marketplace Connect support team directly for investigation. Support can be reached through the Help Center link or via the in-app “Need help?” chat bubble. A screenshot is provided to show where to access support.
No root cause, workaround, or fix is shared in the thread. No confirmation of a platform-wide outage. Status: unresolved/ongoing; next step is to contact Marketplace Connect support for case-specific troubleshooting.
I’m also having this issue. Was this resolved for you?
Hi there, @RealmsByLP !
Thank you for your post, and I’m sorry to hear you’re having trouble with the Marketplace Connect app.
I recommend contacting our Marketplace Connect support team directly so they can investigate this issue further. You can get in touch through the Help Center or by clicking the Need help? bubble within the app, as shown here:
Please let me know if you have any other questions!