Error message on all the product pages !URGENT!

Shopify Discussion
1

Hello,

I have the following error message in all the product pages of my Shopify web site:

Error: Server Error

The server encountered an error and could not complete your request.

Please try again in 30 seconds.

The link https://widget.revieewer.com which is source of the error seems to be in Shopify template section. But I’m not able to find it in the code.

Could you help me please ?

Thank you !

TayssirStore_0-1690814718730.png
TayssirStore_0-1690814718730.png1907×940 85.5 KB

2

Hi @TayssirStore ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure this gets resolved. To confirm I’m fully understanding, are you receiving this error when browsing your online storefront?

If so, I’d recommend attempting some local troubleshooting steps to ensure this isn’t related to a browser issue. For ease, I’ve gone ahead and listed these steps below for you to attempt to see if this helps to resolve:

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab.
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device.
  • Try accessing from the Shopify Mobile App.
  • Try Restarting your device.
  • Make sure your device is Up To Date.

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow for our advisor team to take a closer look and ensure this gets resolved.

To connect with us, you can:

  • Head over to our Support Page.
  • Log into your shop.
  • Select the topic Starting a store.
  • Scroll to the bottom of the page to view all available support options.

Please let me know if you have any other questions or concerns.

3

Hi,

I confirm that the message is in permanent in all product pages, whatever
the browser, public or private (tab) browser are the same.

I’ve already deleted cookies and navigation history, but still have the
message.

I would like to know in which .liquid file could I find the «
revieewer-iframe” code please ?

Thank you in advance.

TAYSSIR

4

Hi Blair,

As I precised in my request, the error message come from the following URL (link):

https://widget.revieewer.com/da2d9e-2.myshopify.com/8398569996556

TayssirStore_0-1690914815630.png
TayssirStore_0-1690914815630.png400×197 41.6 KB

Could you give me the file name where I can find this URL please ?

Thank you in advance.

5

I found the URL in the file “main-product.liquid”.

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TayssirStore_1-1690915689664.png1892×941 106 KB

I solved the issue.

Thanks