Hi -
I have a domain from godaddy but when I try to connect it this is message I get. Could Shopify staff please help?
I understand that I need to attach proof of ownership of the domain, so please see screenshot attached below.
Thanks,
Shehla
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Kindly Contact to the Shopify Support team,
They will surely help you to get rid off this issue.
https://help.shopify.com/en/support/login
Thank you.
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Please contact the Shopify Support team; they will undoubtedly assist you in resolving this issue.
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Hi @Kitchenisy !
It’s great to see you reaching out here in the Community, and thanks for your message!
For some context, this can happen if a domain is still considered connected to a different store within our system. As mentioned by @Gadgetz1 and also @Mr_RaviRaj you’ll need to get in touch with our live support team here at this link so that we can verify the ownership of the domain and get this fixed up for you! While I wish I could do this for you, we simply do not have access to accounts from the forums here ourselves, however our live support would be more than happy to assist you with this.
I’d also be interested to hear more about your business, what you are selling, and what your sales goals are for this year. Also, how do you plan to achieve your sales goals? If there are any resources I can share with you to help, I would be more than happy to assist!