I need some help. We have 15 sales locations with Shopify POS, we work with sales of cell phone accessories, and we often add discounts to the sale of products for our customers.
However, lately we have been having difficulty with exchanges because when making the exchange through the POS, the previous discount does not apply to the new exchange product. I need an app that can help with this since every time I talk to Shopify, they only schedule an appointment to see it and have not given us a solution yet.
Topic summary
Main issue: On Shopify POS (Point of Sale), exchanges are not retaining the original discount. The business (15 locations, phone accessories) needs an app to handle exchanges that apply prior discounts and allow choosing whether to refund.
Attempts/support: Shopify support has only scheduled meetings; no solution provided yet.
Proposed approaches:
- Change discounting to use the compare_at_price field so discounted pricing is inherent in the item.
- Create an automatic discount limited to POS to reapply discounts during exchanges.
- Explore custom development; availability of an App Store solution for POS returns/exchanges with discount carryover is unclear.
Current status: No confirmed app or built-in method identified. The request remains for an app enabling discounted exchanges with configurable refund/no-refund options.
Open questions: Which POS-compatible app supports discount carryover during exchanges and refund choice? How practical is implementing compare_at_price or POS-only automatic discounts across all 15 locations for exchange workflows?
Hi @Igold ,
I can think of two ways, either change the way you discount items using compare_at_price field or create an automatic discount that only works on POS.
Not sure what the App Store has in terms of returns and exchanges for POS, but this sort of custom functionality can be achieved working with a shopify developer.
So today we really need an app that works to exchange our products using the discount and the option to refund or not refund.