Hi. I just bought a domain and connected it through the cpanel using the zone editor. It shows on Shopify domain settings as primary domain (No Errors). But when I view my online store, it shows the default coming soon message. How can I fix this? I have shared screenshots of my shopify domains page or the web page itself
Topic summary
A newly purchased external domain was connected via cPanel’s zone editor and appears in Shopify as the primary domain with no errors. However, visiting the store shows a default “coming soon” page instead of the live storefront. Screenshots of the Shopify domains page and the storefront were provided.
The key diagnosis: the storefront is still password protected, which triggers the “coming soon” message. This is a pre-launch state in Shopify that hides the store from the public.
Recommended action: in Shopify, go to Online Store > Themes, look for the banner indicating the store is password protected, and use the option to turn off/remove the password. Then recheck the storefront at the custom domain.
Status: unresolved pending the merchant disabling password protection; no DNS issues were identified in the thread.
Hi @Sehul !
It looks like your store is still at password protected. Kindly go to your >online store >themes and see if there is a banner indicating that your store still has password protected, if yes, click >turn off or removed password.